Matcha Shipping & Returns
Shipping
We carefully pack our organic Japanese matcha to arrive fresh and perfect. Orders are usually processed within 2–3 business days. Please double-check your shipping address; we are not responsible for parcels lost due to incorrect details.
Australia:
– Free shipping on all subscription orders
– One-time orders under $100: $10 flat rate
– One-time orders over $100: free shipping
International:
– $35 flat rate per order (applies to one-time and subscription orders)
Subscriptions
Subscribers always enjoy free shipping (Australia). Discounts and benefits are limited to one subscription per customer/account/email/address. Repeated cancellation and re-subscription to exploit promotions may result in account suspension. Customers will be able to pause their subscriptions up to 3 consecutive billing cycles (monthly/quarterly). Subscriptions can be cancelled with at least 5 days’ notice before the next shipment.
Returns & Exchanges
Because matcha is a consumable product, we cannot accept returns for change of mind once the package seal is opened. If your order arrives damaged, incorrect, or faulty, contact us within 7 days with your order number and a photo of the issue. We will arrange a replacement or refund as appropriate.
Order Cancellations
To cancel or modify an order, contact us as soon as possible. Orders already dispatched cannot be changed.
Freshness Guarantee
We carefully pack our organic Japanese matcha to preserve freshness, flavor, and high quality. Our matcha is imported directly from Japan and delivered with care.
