MATCHA SHIPPING & RETURN POLICY

SHIPPING & RETURN POLICY

Following are the terms and conditions that constitute our Shipping and Return Policy.

Domestic (Australia)

  • FREE shipping on all orders – NO tracking
  • Tracking available on orders via Australia Post with $15
  • 2 – 5 business days to arrive

International

  • ONLY $5 for any orders up to 30g
  • $15.00 for any orders over 30g
  • 5 – 20 business days to arrive

*If we are experiencing a high volume of orders, shipments may be delayed by a few days and you will be contacted via email.

*Delivery delays can occasionally occur. Occasionally an order may fall outside the estimated delivery window. As per Australia post policy.

 

Shipment to P.O. boxes or APO/FPO addresses

Cooking with Yoshiko ships to addresses within Australia, and Post Office Box addresses.

Damages

Cooking with Yoshiko is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

*Please save all packaging materials and damaged goods before filing a claim.

 

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, please email us at info@cookingwithyoshiko.com within five days of purchase.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All the goods must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

You assume any risk of loss, theft or damaged goods during transit, therefore, advise you take out shipment registration of insurance with your postal carrier. Cooking with Yoshiko will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

Further Privacy Information: For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website. http://www.privacy.gov.au/  We welcome your comments and feedback.

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